If you are working with an order that has related payments and shipmnets, see the discussion on Order Cancellations before proceeding.
To void an order:
- Locate the order you wish to work with.
- From the screen menu, click Actions > Void Order.
- When the dialog appears, click Void to confirm the void.
HINT: It is good practice to make a notation about why you voided the order. To do this, make a comment in the record log.